The Financial Counselor position requires fundamental knowledge of NARMC collection policy as well as the many different options that a patient may have for financial assistance.  NARMC Financial Counselor will be the embodiment of the hospital’s mission, vision and values. The Financial Counselor will greet patients or family members upon arrival within the business office and assist them in answering any questions or concerns they may have regarding billing issues. The Financial Counselor will have knowledge of all aspects of the department process from the registration process thru the billing process. 

• Review daily IP, ER, Surgery and OP admissions that are Private Pay
• Conduct interview with patients and / or family members.
• Records and maintains complete documentation of activities performed on account while in-house.
• Notifies hospital case management, social services and admission staff of case screening determinations and outcomes via verbal and written communications.
• Calculate and collect cash payments appropriately for all patients.
• Advises self-pay patients of their medical and dental care options available in the community for future follow-up care.
• Explains hospital regulations, such as visiting hours, payment of accounts, charges, etc.
• Participates in data gathering for financial reporting.
• Work closely with Case Management (UR) on a daily basis in regard to patient status changes, whether this would include patient type or insurance notification or insurance coverage.
• Set up arrangements / monthly installment plans for patients to payoff balances within the guidelines of RGH collection policy.
• Maintain a knowledge base of programs offered by NARMC.