The Patient Financial Services Director is responsible for the direction and oversight of the functional units within the Patient Financial Services including Billing, Collections, Cashier, Insurance Credentialing, Denials Management, Charge Description Master, Cash Posting and Financial Counselors for all Hospital and Clinic operations. The Director is responsible for Patient Access and Centralized Scheduling. The Director coordinates with all NARMC staff to ensure all operational revenue management functions are aligned and optimized to exceed patient requirements, meet payer billing requirements, maximize cash collections and meet all key performance indicator goals while providing excellent customer service to patients and NARMC departments.
|Eight years of progressive management experience in a healthcare environment, or other consulting experience|
Degrees, Licensure, and/or Certification:
Knowledge, Skills, and Abilities:
Advanced understanding of all billing and collection laws, rules and regulations.
Strong analytical skills to facilitate improvement of key performance indicators.
Advanced understanding of payer reimbursement schemes.
Advanced knowledge of managing and preventing avoidable denials.
Knowledge of cash application processes.
Thorough knowledge of hospital, physician, home health, and hospice billing.
Knowledge of RHC billing guidelines.
Knowledge of CPT, ICD-10, and HCPC coding.
Thorough understanding of revenue cycle processes.
Strong leadership presence and skills.
Proven capabilities in building and leading teams.
Ability to work with others in a cooperative, collaborative manner.
Strong written and oral communication skills.
Thorough understanding of the patient experience in relationship to the revenue cycle.
Exceptional customer service skills.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position.
Employees may be directed to perform job-related tasks other than those specifically presented in this description.