North Arkansas Regional Medical Center

  • Social Worker

    Job Location US-AR-Harrison
    Job ID
    2018-2609
    Category
    Quality
    Shift
    8:00am to 5:00pm
    Facility
    NARMC
    Type
    Regular Full-Time
  • Overview

    Provides social case work services to hospital and clinical patients

    Plans and participates in programs and interprets social and environmental factors to the patient, medical staff and the patient’s family

    Helps coordinate health resources in the community

    Requires Bachelor’s Degree

    Responsibilities

     

    • Ensures that Home Health or Hospice patients are provided counseling and/or assistance with applications/paperwork required for various forms of assistance.
    • Ensures that hospice bereavement is provided (as prescribed by policy).
    • Ensures that assistance is provided as needed to bereavement and other support groups.
    • Ensures participation in Hospice IDT meetings.
    • Ensures that assistance is provided with training of Hospice Volunteers as needed.
    • Demonstrates the ability to effectively manage the Targeted Case Management Program.
    • Ensures that the patient is appropriately assessed for the need for long-term care.
    • Ensures that home and/or family situations are effectively evaluated for safety.
    • Ensures that home and/or family situations are effectively evaluated for the need for community resources.
    • Ensures that appropriately counseling and assistance is provided when out-of-home placement is indicated.
    • Ensures that goal-oriented interventions are directed toward management of a terminal illness.
    • Assists with strengthening the family support system.
    • Assists with resolution of conflict related to the chronicity of illness.
    • Provides assistance and direction to the Social Workers, Case Managers,  and the Activities Coordinator as needed in meeting the social work needs of the Recuperative Care Unit patients and their families.
    • Ensures that the social work needs of RCU patients and their families are met.
    • Meets all regulatory requirements for social services in RCU.
    • Ensures that a care plan is developed according to the patient/family needs.
    • Ensures that social service attends weekly care conference to provide social information/input to the primary nurse and the health care team as needed.
    • Provides supervision to LMSW seeking to become LCSW in accordance with Arkansas State Board of Social Work regulations.  The evaluation of the LMSW by the supervising LCSW is completely independent and based only on the professional decision of the supervising LCSW. 

     

    Age Specific Knowledge and Competencies:

     

    GENERAL:

    • Able to recognize indicators of domestic violence, elder abuse, child abuse, child neglect, and sexual assault and makes appropriate referrals.
    • Demonstrates awareness of and adherence to adult and child abuse and protective services laws.
    • Effectively demonstrates ability to counsel the patient and family members regarding issues of death and dying.Demonstrates understanding and complies with the Code of Ethics/Standards for Practice as described in the “Regulations of the Arkansas Social Work Licensing Board”.
    • Demonstrates knowledge of and complies with all hospital and department policies.
    • Demonstrates an awareness of responsibility and accountability for own actions and assigned responsibilities.
    • Demonstrates ability to work with minimal supervision.
    • Demonstrates consistent ability to listen effectively.
    • Makes constructive use of resources.
    • Establishes and updates resource files as needed.
    • Prioritizes cases appropriately and demonstrates ability to prioritize multiple cases appropriately to meet patient needs, emergencies and departmental needs and deadlines.
    • Able to handle multiple interruptions and distractions due to volume of work, details and deadlines.
    • Uses time productively.
    • Demonstrates ability to perform effectively in emergency situations following established protocols, informing appropriate persons, and documenting events as required.
    • Demonstrates the knowledge and ability to assess patients’ psychosocial status and needs.
    • Demonstrates respect for the rights and autonomy of the patient.
    • Promotes patient and family involvement in all aspects of their care. 
    • Demonstrates ability to provide information as needed to patients regarding Advance Directives.
    • Demonstrates ability to verify Advance Directives and to ensure that the patient's wishes are recorded in the medical record in the event that the Advance Directive is not immediately available.
    • Serves as a social work informational resource for other members of the healthcare team.
    • Assists the healthcare team in developing and maintaining structures to ensure patient and family involvement in care.
    • Aids the healthcare team, the patient, and the patient’s family to understand the social, economic, and emotional factors that affect the patient’s illness, treatment, and recovery. 
    • Assists the healthcare team in understanding and meeting the needs of the dying patient and family members.
    • Communicates pertinent patient information, both in writing and verbally, to appropriate members of the healthcare team in a timely manner (as prescribed by policy).
    • Medical Record entries include date, time and signature and name, relationship to patient, and telephone number (if applicable) on all contacts.
    • Maintains accurate, complete, and timely social service records including patient assessment, care, response, planning.
    • Informs other members of the healthcare team the patient plan of action so they can reinforce, support and be a part of the plan as indicated.
    • Provides assistance to other Social Workers/Case Managers as needed.  Assumes the duties of the Social Worker as needed.
    • Serves on standing hospital committees and ad hoc committees and performance improvement teams as needed.  Actively participates by presenting suggestions, problems, and concerns relevant to overall improvement of services.
    • Participates in hospital-sponsored social service educational activities with the hospital staff and members of the outside community.
    • Refers possible quality of care, risk management, or utilization management problems promptly and appropriately.  Communicates with superiors regarding situations that differ from the usual.
    • Evaluates the effectiveness of the patient resources program on an ongoing basis, identifies opportunities for improvement and implements processes to improve the program.
    • Develops systems to ensure timely and efficient identification of hospitalized patients who have social service needs.
    • Ensures that an assessment and reassessment, as indicated, of psychological, social, environmental, and financial impact of illness on all patient referrals and on those identified as having a potential need is conducted in a timely manner (as prescribed by policy) to determine the patient’s and family’s capabilities in relation to the patient’s anticipated needs. 
    • Consistently looks beyond the identified reason for referral to assess physical or emotional needs that may impact planning.
    • Contributes to the multidisciplinary plan of care as indicated according to the needs of the patient/family.
    • Ensures that visits, including problem identification, plan of action and resolution are documented appropriately and in a timely manner (as prescribed by policy).
    • Documents all patient/family education provided on the Education Record.
    • Ensures that social service attends care conferences as indicated to provide social information/input to the primary nurse and the health care team.
    • Demonstrates the ability to effectively assist patients with pharmaceutical subsidies as indicated (chemotherapy and thrombolytics)
    • Ensures that all regulatory requirements for social services in the hospital are met.
    • Acts as a resource to members of the healthcare team in meeting the social work needs of ER patients, Clinic Patients, and other Outpatients.
    • Ensures that the social work needs of dialysis unit patients and their families are met.
    • Meets all regulatory requirements for social services in the Dialysis Unit.
    • Ensures that a care plan is developed according to the patient/family needs and contributes to the multidisciplinary plan of care as indicated according to the needs of the patient/family.
    • Ensures that social service attends care conference to provide social information/input to the primary nurse and the health care team.
    • Ensures that initial visits with new patients are conducted in a timely manner (as prescribed by policy).
    • Ensures that follow-up visits are conducted in a timely manner (as prescribed by policy).
    • Ensures that visits, including problem identification, plan of action and resolution are documented appropriately and in a timely manner (as prescribed by policy).
    • Documents all patient/family education provided on the Education Record.
    • Ensures that patients at high risk for suicide are identified and appropriate actions are implemented.
    • Ensures that patients at risk for being physically or mentally abused and/or neglected are identified and appropriate actions taken.
    • Ensures that assistance is provided as needed to dialysis support groups.
    • Ensures that goal-oriented interventions are directed toward management of a terminal illness.
    • Assists with strengthening the family support system.
    • Assists with resolution of conflict related to the chronicity of illness.
    • Ensures that the social work needs of Home Health and Hospice patients and their families are met.
    • Meets all regulatory requirements for social services in Home Health and Hospice.
    • Ensures that a care plan is developed according to the patient/family needs and contributes to the multidisciplinary plan of care as indicated according to the needs of the patient/family.
    • Ensures that social service attends weekly care conference to provide social information/input to the primary nurse and the health care team.
    • Ensures that initial home visits are conducted in a timely manner (as prescribed by policy).
    • Ensures that follow-up home visits are conducted in a timely manner (as prescribed by policy).
    • Ensures that home visits, including problem identification, plan of action and resolution are documented appropriately and in a timely manner (as prescribed by policy).
    • Documents all patient/family education provided on the Education Record.
    • Ensures that patients with inadequate food and/or medical supplies are identified and appropriate assistance is provided.
    • Ensures that patients at high risk for suicide are identified and appropriate actions are implemented.
    • Ensures that patients at risk for being physically or mentally abused and/or neglected are identified and appropriate actions taken.
    • Ensures that hospitalized hospice patients needs are met and continuity of care is provided.
    • Ensures that Home Health or Hospice patients are provided counseling and/or assistance with applications/paperwork required for various forms of assistance.
    • Ensures that hospice bereavement is provided (as prescribed by policy).
    • Ensures that assistance is provided as needed to bereavement and other support groups.
    • Ensures participation in Hospice IDT meetings.
    • Ensures that assistance is provided with training of Hospice Volunteers as needed.
    • Demonstrates the ability to effectively manage the Targeted Case Management Program.
    • Ensures that the patient is appropriately assessed for the need for long-term care.
    • Ensures that home and/or family situations are effectively evaluated for safety.
    • Ensures that home and/or family situations are effectively evaluated for the need for community resources.
    • Ensures that appropriately counseling and assistance is provided when out-of-home placement is indicated.
    • Ensures that goal-oriented interventions are directed toward management of a terminal illness.
    • Assists with strengthening the family support system.
    • Assists with resolution of conflict related to the chronicity of illness.
    • Provides assistance and direction to the Social Workers, Case Managers,  and the Activities Coordinator as needed in meeting the social work needs of the Recuperative Care Unit patients and their families.
    • Ensures that the social work needs of RCU patients and their families are met.
    • Meets all regulatory requirements for social services in RCU.
    • Ensures that a care plan is developed according to the patient/family needs.
    • Ensures that social service attends weekly care conference to provide social information/input to the primary nurse and the health care team as needed.
    • Provides supervision to LMSW seeking to become LCSW in accordance with Arkansas State Board of Social Work regulations.  The evaluation of the LMSW by the supervising LCSW is completely independent and based only on the professional decision of the supervising LCSW. 

     

    Age Specific Knowledge and Competencies:

     

    GENERAL:

     

    Able to recognize indicators of domestic violence, elder abuse, child abuse, child neglect, and sexual assault and makes appropriate referrals.

    Demonstrates awareness of and adherence to adult and child abuse and protective services laws.

    Effectively demonstrates ability to counsel the patient and family members regarding issues of death and dying.

    Demonstrates and applies knowledge of human development, of the potential for human growth, of social systems, and of the availability of social resources. Demonstrates knowledge of the principles of growth and development over the life span to assess age-specific needs of the patient and provide for the appropriate care. 

     

    NEONATE: 

     

    Knowledgeable of normal newborn and on assessment recognizes deviations from normal and integrates into the plan of care and/or discharge plan. 

    Knowledgeable of social service interventions which are appropriate for age group and makes appropriate interventions.  Involves parents or guardians in decisions making. 

    Educates parent or guardians in needed aspects of care/discharge planning. 

    Familiar with the special needs of the newborn and can access appropriate resources.

     

    INFANT: 

     

    Knowledgeable of growth and development for age group and emotional, cognitive, educational, social and daily activity needs.  On assessment recognizes deviation from normal and integrates into the plan of care and/or discharge plan. 

    Knowledgeable of social service interventions appropriate for age group and makes appropriate interventions. 

    Involves parents or guardians in decision making. 

    Educates parents or guardians in needed aspects of care/discharge planning. 

    Familiar with the special needs of the infant and accesses appropriate resources.

     

    TODDLER: 

     

    Knowledgeable of growth and development for age group and emotional, cognitive, educational, social and daily activity needs.  Uses methods of communication appropriate to age group. 

    Uses teaching techniques appropriate to age group. 

    On assessment recognizes deviation from normal and integrates into the plan of care and/or discharge plan. 

    Knowledgeable of social service interventions appropriate for age group and intervenes appropriately. 

    Involves parents or guardians in decision making. 

    Educates parents or guardians in needed aspects of care/discharge planning.  Familiar with the special needs of the toddler patient and accesses appropriate resources.

     

    PRESCHOOLER: 

     

    Knowledgeable of growth and development for age group and emotional, cognitive, educational, social and daily activity needs.  Uses methods of communication appropriate to age group. 

    Uses teaching techniques appropriate to age group. 

    On assessment recognizes deviation from normal and integrates into the plan of care and/or discharge plan. 

    Knowledgeable of social service interventions appropriates for age group and intervenes appropriately. 

    Involves parents or guardians in decision making. 

    Educates parents or guardians in needed aspects of care/discharge planning. 

    Familiar with the special needs of the preschooler patient and accesses appropriate resources.

     

    SCHOOL AGE: 

     

    Knowledgeable of growth and development for age group and emotional, cognitive, educational, social and daily activity needs.  Uses methods of communication appropriate to age group. 

    Uses teaching techniques appropriate to age group. 

    On assessment recognizes deviation from normal and integrates into the plan of care and/or discharge plan. 

    Knowledgeable of social service interventions appropriate for age group and intervenes appropriately. 

    Allows the child to participate in his/her care. 

    Involves parents or guardians in decision making. 

    Educates parents or guardians in needed aspects of care/discharge planning. 

    Ensures that educational needs with respect to schooling are met in an appropriate and timely manner. 

    Familiar with the special needs of the school age patient and accesses appropriate resources.

    Qualifications

    Education:

     

    Maintains 24 units  annually of Social Work Continuing Education (SWCE) as described in the “Regulations of the Arkansas Social Work Licensing Board”

     

    Degrees, Licensure and/or Certification:

     

    Licensed at MSW level or higher in state of Arkansas; prefer LCSW licensure. 

     

    Knowledge, Skills and Abilities:

     

    Improves professional growth and knowledge of job to maintain efficiency and effectiveness of Patient Resources Department by belonging to professional organizations, attending approved seminars and subscribing and reading journals and other publications addressing social service activities.

    Broad knowledge of hospital processes and hospital political culture.

    Extensive knowledge and familiarity with safety and health regulations and standards and liability areas; Knowledge of federal, state and private regulatory requirements related to social work.

    Strong interpersonal and problem solving skills with strong presentation and overall communication skills.

    Proven ability to intelligently manage and troubleshoot operational issues and effectively manage and prioritize projects as they arise.

    Critical thinking skills and the ability to analyze and anticipate.

    A working knowledge of contemporary I.T. applications and proficient in using computer programs such as Word and Excel.

    Exceptional written, verbal and organizational skills.

    Must be able to read, write, speak and understand English

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