North Arkansas Regional Medical Center

  • Admin/Dept Secretary- Rehab Services

    Job Location US-AR-Harrison
    Job ID
    8:00am to 5:00pm
    Full-Time 80
  • Overview

    Performs secretarial and general office work under the general direction of a managerial position

    Provides support to one department, reporting to one department head

    May prepare reports, correspondence, etc

    Performs other clerical duties or tasks as required


    • Prepares / readies computer for needed daily processes each morning.
      • Scheduling
      • Registration
      • Appointment Book



    • Checks phone messages, accurately follows protocol established to communicate phone messages, is timely with answering phone throughout the day and is aware of and practices good guest relations with phone communication.



    • Performs the registration process throughout the day in a timely manner.



    • Schedules patients for all Rehab Departments with no computer errors and is able to process special scheduling requests from therapists and our patients.


    • Prints bill checks


    • Performs charge entry for all Rehab Departments. Is accurate with charge entry process as documented by the billing reconciliation process. Is timely with charge entry process by completing within 24 hours.


    • Call physicians and physician office personnel to obtain necessary physician orders and is able to secure all needed orders by the patient’s first visit / initial evaluation by therapists.
    • Assembles new patient charts and has ready by the patients’ first visit / initial evaluation.


    • Performs Quality Improvement phone calls in a timely basis for:
      • No Shows
      • Reminder calls for patient’s first visit / initial evaluation
      • EMG / NCV patient reminders


    • Prints Wound Clinic stickers for evaluations.


    • Scans Wound Clinic evaluations for E-sign.


    • Faxes Wound Care evaluations to out of town physicians.


    • Prints nail patient treatments from Meditech.


    • Prints and prepares therapist’s patient schedules for the following day.


    • Reconciles charge entries for Rehab Departments.


    • Prints Wound Clinic inpatient and outpatient evaluations and readies for scanning process.


    • Assists Rehab Director with miscellaneous duties and special projects to include all Rehab Departments.



    • Assists Rehab Business Office Supervisor with miscellaneous duties and special projects to include all Rehab Departments.






    High School graduate or equivalent





    Degrees, Licensure, and/or Certification:



    Knowledge, Skills, and Abilities:

    Working knowledge of Medical Terminology, typing and computer skills

    Must be able to read, write, speak and understand English



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