Using excellent customer service, responsible for scheduling patients, updating patient information, performing visit functions and acting as a liaison in reporting any patient suggestions to the clinic manager. Establishes a good working relationship between the facilities referring physicians/surgeons offices and the hospital. Maintains and coordinates all procedures needing to be scheduled at the facility with a good working relationship with the internal departments that they effect.
Graduation from high school or equivalent plus six months of medical receptionist experience in comparable health care setting.
Degrees, Licensure and/or Certifications:
High School Diploma or GED
Knowledge, Skills and Abilities:
Prior administrative or clerical experience in clinical or community-based setting highly preferred
Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients in a manner that is efficient and productive.
Must be highly flexible; able to accommodate changing needs of the department.
Well-developed verbal and written communication skills in English, additional language abilities desirable.
Knowledge of basic math and modern office procedures.
Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
Basic to intermediate computer knowledge and skills.
Training and/or experience with computer data entry and ability to type a minimum of 45 WPM. Ability to operate a 10 key calculator by touch