North Arkansas Regional Medical Center

Patient Scheduler I

US-AR-Harrison
Job ID
2017-2427
Category
Business Office
Shift
Days
NARMC
Type
Full-Time 80

Overview

Using excellent customer service, responsible for scheduling patients, updating patient information, performing visit functions and acting as a liaison in reporting any patient suggestions to the clinic manager. Establishes a good working relationship between the facilities referring physicians/surgeons offices and the hospital. Maintains and coordinates all procedures needing to be scheduled at the facility with a good working relationship with the internal departments that they effect.

Responsibilities

  • Accurately schedules appointments for a variety of exams. Adjusts schedule as necessary to accommodate emergent situations and/or cancellations. Discuss preparations with patient prior to exam.
  • Maintains a good working relationship with referring physicians and specialist's office staff. Facilitating these doctors' offices with anything they need, including dealing with patients, or information needed from the facility.
  • Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by grant requirements.
  • Enters complete and accurate data into computer system regarding information on the patient, exam, physician and the like.
  • Calls patients daily to confirm next day’s appointment
  • Verifies method of payment for service (Medicaid, Medicare, private insurance, private payee, etc.) and collects data and/or payment as appropriate.
  • Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.
  • Handles, collects and schedules all incoming procedures.
  • Sends next-day appointment schedules to appropriate departments. Alerts testing department of special patient needs.
  • Answers telephone calls, responds to routine inquiries, and serves as a resource person to those seeking information on outpatient exams.
  • Actively participates in continuous quality improvement activities.
  • Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Integrity/ Compliance Program, Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
  • Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.

Qualifications

Education:

 

Graduation from high school or equivalent plus six months of medical receptionist experience in comparable health care setting.

 

Degrees, Licensure and/or Certifications:

 

High School Diploma or GED

 

Knowledge, Skills and Abilities:

 

Prior administrative or clerical experience in clinical or community-based setting highly preferred

Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.

Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.

Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients in a manner that is efficient and productive.

Must be highly flexible; able to accommodate changing needs of the department.

Well-developed verbal and written communication skills in English, additional language abilities desirable.

Knowledge of basic math and modern office procedures.

Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.

Basic to intermediate computer knowledge and skills.

Training and/or experience with computer data entry and ability to type a minimum of 45 WPM. Ability to operate a 10 key calculator by touch

 

 

 

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