North Arkansas Regional Medical Center

Manager - Volunteer Services

US-AR-Harrison
Job ID
2017-2027
Category
Volunteers, Auxiliary
Shift
8:00am to 5:00pm
NARMC
Type
Regular Full-Time

Overview

This position is responsible for managing, coordinating and developing the volunteer services for all areas of NARMC including Junior Volunteers, Hospice Volunteers, and NARMC Auxiliary.

 

This position is also responsible for the NARMC Gold Club.

 

This is a full-time position.  Days and hours of work are typically Monday through Friday, 8:00 a.m. - 5:00 p.m.  This position requires extended hours and flexibility commensurate with a professional managerial role.

 

Responsibilities

Ensures all Volunteer and/or Auxiliary functions are in accordance with the applicable By-Laws, Rules and Regulations. Facilitates and promotes positive relationships between the Volunteers and Auxiliary Services and NARMC.  Works with Volunteer leaders and NARMC managers to identify and develop meaningful work and positive relationships.

Ensures Hospice Volunteers and managed in accordance with the applicable policies and procedures for Hospice volunteers, coordinating activities through the Home Care and Hospice Services Director, or his/her designee.

Recruits and interviews Volunteer Candidates. Ensures that volunteers are adequately trained and oriented to their assigned departments and work assignments.  Facilitates new members' inclusion into the Volunteer organization. 

Insures that volunteers are matched to appropriate positions. Works with all NARMC Departments to assess needs in individual areas. Creates job descriptions to support those needs.

Adheres to all regulatory department, NARMC departmental, and professional standards and reflects those standards in training, orienting and processing of volunteers.

Strives for growth in the volunteer programs. Develops a plan to recruit new volunteers to the service and sets monthly goals for that development.

Continually strives for professional improvement and development through participation in organizations

Develops all necessary records and forms for the department to document the administration of Volunteer Services. Maintains adequate supplies for the efficient operation of the department.

Promotes community interest in the volunteer program and the hospital through speaking engagements, special receptions, hospital tours and other public relations activities.

Coordinates the annual volunteer recognition event and any other events that support volunteers.

Works with NARMC Controller to ensure appropriate financial reports are submitted in accordance with Auxiliary and NARMC policies.

Plans and implements all Gold Club events and activities (weekly, monthly, and yearly).

Interacts and encourages membership in Gold Club.

Coordinates with the Director of Marketing, Public Relations Coordinator, Foundation Director, and others as appropriate regarding events and public relations/marketing including communications for internal and external markets.

Handles disputes and/or disagreements among the volunteers, volunteer employees, etc. in a professional manner preserving a positive relationship with NARMC and its departmental leaders and Administration.

Responsible for oversight of the Auxiliary’s Thrift Shop and NARMC personnel assigned to that department, ensuring compliance with all NARMC policies and procedures including personnel and HR policies. Brings issues to the attention of Human Resources and/or appropriate management personnel for resolution.

Acts as liaison between NARMC Administration and CEO and the Auxiliary leadership facilitating good relationships and professional atmosphere.

Responsible for Gold Club and Auxiliary newsletters.

Promotes community interest in the Gold Club program through speaking engagements, special receptions, etc.

Leads and oversees the activities of the Advisory Board.

Participates in the appropriate PI programs, demonstrating continuous improvement in patient outcomes by assessing and improving the performance of care and services provided.

Demonstrates effective leadership skills of delegation, organization and coordination of inter-department activities and external departmental integration.

Maintains positive working relationships with other hospital departments, deals with conflict in a positive and effective manner.

Assures the ongoing development and implementation of policies and procedures that guide and support the provision of services.

Assures the implementation and maintenance of quality control programs as appropriate.

Evaluates new departmental volunteer qualifications and competency and designs orientation that integrates volunteer needs, as well as hospital and department orientation requirements. Evidence of completed competency and/or orientation is recorded and maintained in an appropriate fashion.

Evaluates effectiveness of continuing education and in-service training activities.

Communications recommendations for utilization of space, equipment, and other resources as needed to meet patient and department needs.

Plans annual budgets for departments of responsibility.

Interviews, evaluates qualifications and competence, and hires department employees and directs effort retaining employees and volunteers.

Qualifications

 

Required

Preferred

Education:

Associate Degree plus five years' of solid work experience in related role or combination of education and experience

 BS Degree in related discipline

Experience:

3 – 5 years’ experience in management or supervision with strong organizational skills and excellent communication and customer service skills

Demonstrated ability with team building.

Experience with working with volunteer or volunteer organizations

Degrees, Licensure, and/or Certification:

 

 Certified Volunteer Manager

Knowledge, Skills, and Abilities:

Ability to plan, organize and implement programs

Ability to assume and delegate responsibility

Ability to relate effectively to people of diverse socio-economic backgrounds, skills and abilities

Must be able to communicate skillfully and effectively with all health care disciplines.

Must be able to demonstrate sensitivity to the issues intrinsic to managing and rewarding volunteer staff as well as employees

Maintains confidential aspects of the job and patient population

Participates in in-service and continuing education activities as necessary to be effective in job performance

Demonstrates a desire for self-improvement and continued education and development

Must have reliable transportation and a valid Arkansas driver’s license

Active in community service activities and organizations

Ability to read, write, speak and understand English

 

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